Outsourcing Learning Services

Program ID: BS4L-007

Duration: 6 hours

Overview

This program introduces the seven key processes associated with successful learning outsourcing initiatives and traces the progression of each process against widely adopted training and procurement practices. Critical decision factors are discussed to determine which learning processes are best suited for outsourcing and to identify the most appropriate outsourcing engagement model for achieving an organization’s performance goals. Participants acquire business tools and a thorough understanding of how to approach the decision-making and select the best outsourcing options for training initiatives.

Intended Audience

This program is designed for Chief Learning Officers (CLOs), and directors and managers of training operations for public, private, nonprofit, and educational organizations interested in advancing their knowledge and competencies related to critical learning processes.

Learning Objectives

After completing this program, participants should be able to:

• Understand the seven key processes used to plan, execute, and measure a learning outsourcing initiative.
• Explain 10 supplier learning outsourcing competencies and how to assess a vendor’s outsourcing capabilities.
• Describe three models of learning outsourcing engagements.
• Identify the most common and effective pricing models used in outsourcing engagements.
• Analyze the “Top 20 Companies in the Training Outsourcing Industry” and learn how to map their capabilities to an organization’s business requirements.
• Explain how training administration practices change based on employment of an outsourced model.
• Understand how to set service level incentives and credits to get maximum performance from an outsourcing supply partner.
• Employ effective business knowledge and tools to plan and manage a learning outsourcing strategy.

Program Outline

Event calendar & registration

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